Satish Singh:hello joe :)
Satish Singh:chat starts in about 20 mins
Joe_Albright:hello there
Satish Singh:how'
Satish Singh:are you doing joe
Joe_Albright:im doing well, thank you!
Satish Singh:are you over in Austin?
Joe_Albright:no I am at Tech Data in Clearwater, FL
Satish Singh:ah, I worked with TechData in my sales days, many moons ago
Satish Singh:how
Satish Singh:is the weather in clear water today?
Satish Singh:we're freezing up here in Austin
Satish Singh:hello chelsea
Chelsea:I am in Buffalo Ny feels like 7 out!
Chelsea:Hello!
Satish Singh:7F?
Chelsea:Yes ha
Satish Singh:it was 28F this morning over here and I still can't feel my fingers
Satish Singh:can't imagine 7F
Chelsea:tomorrow's los is -2 :(
Chelsea:+low
Adrienne Miller - Dell:And Buffalo has snow! We wouldn't know what to do.
Satish Singh:the typical austin thing is to drive faster
Chelsea:Yes, we are pretty sick of it right now.
Satish Singh:speed == traction
Chelsea:ha, yes do not drive quickly here!
Joe_Albright:71 degrees here in clearwater
Chelsea:I wouldnt know what to do with 71 degrees!
Chelsea:it might burn my eyes!
Satish Singh:sounds about right, I used to live in tampa, don't think it ever went below about 35-40F
Satish Singh:we'll get started in a few mins folks, typically around 5 after
Satish Singh:hello nicole
Chelsea:Can you provide the Dial in Information
Nicole:hello!
Satish Singh:hi chelsea, there is no dial-in, the chat by the presenters will be heard by all, questions can be asked in chat
Satish Singh:this session will also be recorded and a link provided on the Dell TechCenter for you :)
Satish Singh:along with the slides
Satish Singh:if you have questions, please ask in the chat and charles and team will respond
Chelsea:okay great!
Satish Singh:np :)
Satish Singh:hello Karl
Satish Singh:we're going to get started in about 5 mins
Satish Singh:presnters will have voice, everyone else will be chat only but please post questions if you have them
Karl Jakosalem:awesome, thanks!
Satish Singh:Hear from our Dell Services experts about the new announcement on Dell’s complete support offer, ProSupport Plus. Includes SupportAssist overview, features and benefits. Ask questions and interact with experts!
Adrienne Miller - Dell:Yes!
Joe_Albright:yes sir
Satish Singh:if you have questions, don't hold back :)
Satish Singh:hello michael
Satish Singh:how is the data transferred to Dell from the previous slide?
Michelle Garcia:automatically through SupportAssist to Technical Support to assist with diagnostics
Michelle Garcia:and resolution
Satish Singh:thank you Michelle :)
Satish Singh:if the fault is detected after hours by SupportAssist, when will Tech Support be notified?
Adrienne Miller - Dell:@Satish - Michelle can correct if I am wrong but... with Support being 24x7 the customer can be contacted right away. That said, they can also choose settings so they won't be woken up in the middle of the night.
Satish Singh:awesome
Michelle Garcia:Dell will contact customers via email 24hrs a day. If the customer contact preference is via phone, then Dell will contact the customer via phone the next business day
C Landes:I am interested in hearing how the folks on the call would use all the time ProSupport Plus will free up for them!
Joe_Albright:So to clairfy there is no cost to use Support Assist? But you will not be able to utilize all of the benefits of Support Assist without ProSupport Plus
Satish Singh:what is the tag minimum for a customer to entitle systems under prosupport plus?
Joe_Albright:yes thank you
Joe_Albright:for the client systems (Laptops, desktops, workstation) is there a minimum quantity needed for a TAM?
Joe_Albright:Just to GIVE some value add can you give key benefits of having TAM?
Joe_Albright:I think the discount cost of bundling ADP, PS, and KYHD in one sku is a great opportunity for some of the larger opportunites
C Landes:Here's somewhere you can learn more about ProSupport Plus and its benefits to both enterprise/data center as well as PCs and tablets: www.dell.com/prosupportplus
Satish Singh:http://en.community.dell.com/techcenter/extras/chats/w/wiki
C Landes:Thank you everyone!
Joe_Albright:ty !
Joe_Albright:I have my AC on in FL
C Landes:Joe, you're going to make those in the snow upset...